How do pre-orders work?

A pre-order is a purchase made for a product that is not yet available. This mode of operation makes it possible to manufacture (or dye) according to customer orders. It's a relationship of trust between brand and customer. The customer agrees to wait to receive his or her purchase, and the brand offers a discount on the boutique price in return.

At Bleu de Cocagne, we operate in different ways, depending on the product. In some cases, we have our products manufactured before the launch of the pre-order, then we make our dyes according to customer demand. In other cases, we buy our materials and then wait for pre-orders before starting production. Waiting times can vary from 3/4 weeks to 2/3 months.

Pre-ordering is good for the customer, who benefits from a discount on the boutique price in gratitude for their trust and patience. Pre-ordering is good for the brand, as it helps to plan and finance production. Pre-ordering is good for the planet, as it avoids overproduction.

You can exchange your product within 15 days of delivery, subject to stock availability. We always order a little more than the pre-orders in order to keep stock for our Paris boutique. This allows us to respond to any exchange requests, subject to stock availability. If an exchange is not possible, you will be reimbursed.